Experience

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Disclaimer - This is curated for relevancy

Loc Huu Bui

ITS Field Service II - Projects
August 2023 - Current
Reliant Group Inc | SeaTac, WA
Alaska Airlines Vendor @ SeaTac Int’l Airport | AOIT

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ITS Field Service II - Projects
December 2024
SeaTac Int’l Airport

• Alaska Airlines + Hawaiian Airlines IT infrastructure integration
• Alaska Airlines - SeaTac Airport lobby project
  • Automated Bag Drop
  • Bag Tag Station
• Network comm room rack transfer and new build
  
• Continued on-site Break/Fix support
  

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ITS Field Service II
October 2023
SeaTac Int’l Airport

• Remote Break/Fix
  • Identifying issues & troubleshoot
• Break/Fix
  • Alaska proprietary equipment & airport common use equipment
    • Workstations
    • Laptops
    • Apple Devices | iPads & Macbooks
    • Avtec | United Comms
    • Displays | Ops Modules
    • Laser/ Ink HP Printers | Zebra Laser Printers | ATP
    • Radios
• New hire configurations
  • Laptops
  • Active directory & OU updates and changes
    

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IT Support
August 2023
Alaska Airlines SeaTac campus

• Break/Fix
  • Laptop workstations | Hardware & network
  • Network troubleshoot
• New hire configurations
  • Laptop workstations
  • Laptop hardware & software
    

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Information Specialist
November 2022 - August 2023
LSG Sky Chefs LLC | SeaTac, WA

• Performing entry-level IT duties such as equipment setup, printer mapping, minor printer repairs, troubleshooting company computer hardware and software, etc
• Utilizing Excel & company software equipment such as CBase in daily operations of production control
• Analyze database to ensure information is correct for airline operations
• Manage and control via MRP with all ECN and ECO maintenance
• Performing administrative duties such as paper & electronic filing of documents

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Customer Experience Specialist - Computer & Smart home DEPT
November 2019 - December 2021
Best Buy Inc | TukWila, WA

• Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
• Provide curated recommendations of hardware and software based on personal requirements and needs
• Engages customers using acquired skills to complete and support the customer experience